RETURNS & REFUNDS POLICY
4x4 World Australia (ABN 36 155 190 257)
Effective Date: [Insert Date]
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
- A replacement or refund for a major failure; and
- Compensation for any other reasonably foreseeable loss or damage.
If a product fails to meet a consumer guarantee, we will provide a remedy in accordance with the law.
Faulty, Damaged or Incorrect Items
If you receive goods that are:
- Faulty
- Damaged in transit
- Not as described
- Incorrectly supplied
Please contact us as soon as reasonably possible at:
info@4x4world.com.au
We may request:
- Photos of the product
- Order number
- Description of the issue
If the goods are confirmed to be faulty or incorrectly supplied, we will arrange:
- Repair; or
- Replacement; or
- Refund
in accordance with the Australian Consumer Law.
Return shipping costs will be covered by us where required under law.
Change of Mind Returns
We may accept change-of-mind returns within 14 days of delivery, provided that:
- The goods are unused
- In original packaging
- In saleable condition
- Not fitted, installed or modified
Return shipping costs are the responsibility of the customer.
A reasonable restocking fee may apply.
Change-of-mind returns are not available for:
- Special order items
- Clearance or sale items
- Electrical components once installed
- Custom or modified products
This policy does not limit your rights under the Australian Consumer Law.
How to Return an Item
Please contact us before returning any goods info@4x4world.com.au
We will provide return instructions and the correct return address.
Goods returned without prior approval may not be accepted.